For Professionals
For Healthcare and Senior Care Professionals
A referral partner who calls you back, shows up on time, and closes the loop.
If you're a discharge planner, case manager, social worker, care manager, fiduciary, or elder law attorney, you already know the risk of a bad home care referral: the client doesn't get covered, the family calls you, and it lands back on your desk.
Excellence Home Care is built to be the referral you don't have to worry about. We confirm coverage quickly, we communicate proactively, and we tell you honestly when a case is outside our scope.
Who we partner with
- Hospital discharge planners and case managers
- Skilled nursing and rehab facility social workers
- Home health and hospice agencies
- Assisted living and independent living communities
- Geriatric care managers
- Physicians and clinic staff
- Elder law attorneys, fiduciaries, and trust officers
- Long-term care insurance brokers and claims specialists
- Conservators and public guardians
What you can expect from us
Fast response.
Referrals acknowledged the same business day. Same-day and next-day starts available for urgent discharges.
Straight answers about capacity.
If we can't staff a case in your timeframe or your area, we'll say so immediately rather than accepting it and scrambling. Your credibility with the family is on the line too.
Documented care plans.
Written, task-specific plans provided at start of care and updated as needs change.
Closed-loop communication.
You'll hear from us after care begins, not just when there's a problem — with permission from the client or authorized representative.
Full compliance.
Licensed California Home Care Organization. All aides registered with the California Home Care Aide Registry, DOJ and FBI background-cleared, TB-cleared, trained, bonded, and covered by workers' compensation and general and professional liability insurance. Certificates of insurance available on request.
Coverage support.
Long-term care insurance documentation prepared for the family's carrier, VA benefit guidance, and private-pay structures that families can actually sustain. Coverage decisions rest with the carrier; the paperwork won't be the reason a claim stalls.
A clear handoff
From referral to care at home
Families get a thoughtful start, and referring professionals get direct, permission-based follow-through.
Referral
We respond
We acknowledge referrals the same business day and give a straight answer about capacity.
Assessment
We understand the need
A free assessment clarifies the client's priorities, home setting, schedule, and budget.
Care plan
We document the plan
The family approves a written, task-specific plan before services begin.
Follow-through
We close the loop
With permission, we confirm that care began and communicate as needs change.
Cases we're especially equipped for
- 24- to 48-hour post-discharge starts
- Dementia clients requiring consistent caregiver assignment
- Clients in assisted living needing supplemental one-on-one hours
- Long-term care insurance cases requiring precise documentation
- Respite for family caregivers approaching burnout
- Hospice-supported clients needing non-medical hours between visits
Make a referral
Use our referral form, call, email, or fax — whichever fits your workflow. Please confirm you have the appropriate authorization or consent before sharing protected health information. If you'd prefer, send only your own contact information and we'll reach out to you first.
- Phone
- (510) 330-1312
- Fax
- (866) 877-3132
Let's take the next step together.
Whether you need care starting tomorrow or you're just beginning to look, we'll give you a straight answer about what's possible — including if the answer isn't us.