Question 1

How quickly can care start?

Accepted Answer

Often within 24 to 48 hours of your free assessment. For urgent hospital discharges, call us — same-day starts are frequently possible.

Question 2

Are your caregivers background-checked?

Accepted Answer

Every Home Care Aide is registered with the California Home Care Aide Registry and cleared through California Department of Justice and FBI fingerprint background checks. All are TB-cleared, reference-verified, trained, bonded, and covered by workers' compensation insurance.

Question 3

Are you licensed?

Accepted Answer

Yes — Excellence Home Care LLC is licensed by the California Department of Social Services as a Home Care Organization, License #074700246.

Question 4

Do you provide medical or nursing care?

Accepted Answer

No. We provide non-medical home care — personal care, companionship, and daily living support. We coordinate with home health, hospice, and physicians who handle clinical care.

Question 5

Can you give medications?

Accepted Answer

Our aides provide medication reminders and can assist as permitted for non-medical home care in California. We do not administer medications or perform medical procedures.

Question 6

What if we don't like our caregiver?

Accepted Answer

Tell us and we'll change the match. No charge, no awkward conversation required. Fit matters too much to leave alone.

Question 7

What's the minimum number of hours?

Accepted Answer

Minimums depend on the schedule and location. We'll confirm the exact minimum per visit and per week during your free consultation.

Question 8

Can I use my long-term care insurance for home care?

Accepted Answer

Many long-term care insurance policies may reimburse eligible policyholders for qualifying non-medical home care, though coverage depends entirely on the individual policy. We provide the agency documentation, care records, and invoices your carrier typically asks for, and we'll help you understand the process. See our Long-Term Care Insurance page for details.

Question 9

Do you accept Medicare or Medi-Cal?

Accepted Answer

Medicare does not cover non-medical home care. Most of our clients pay privately or through long-term care insurance, VA benefits, or other coverage. Call us and we'll walk you through the realistic options for your situation.

Question 10

Do you serve clients in assisted living facilities?

Accepted Answer

Yes. Many families hire us for one-on-one hours on top of facility care.

Question 11

What areas do you serve?

Accepted Answer

West Contra Costa County primarily — San Pablo, Richmond, El Cerrito, Pinole, Hercules, El Sobrante and surrounding communities — with extended service into Central Contra Costa and northern Alameda County.

Question 12

Is the consultation really free?

Accepted Answer

Yes. The in-home assessment costs nothing and carries no obligation.

Frequently asked questions

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